Privacy Policy

Introduction and Scope

NeuraConnex ("we," "our," or "us") operates as a financial analysis platform serving businesses across Taiwan and internationally. This privacy policy explains how we collect, use, protect, and share your personal information when you interact with our business activity analysis services through our website at neuraconnex.com.

We take your privacy seriously. Our approach follows Taiwan's Personal Data Protection Act alongside international best practices. This document covers all data processing activities related to our financial analytics services, customer communications, and website operations.

By using our services, you acknowledge that you have read and understand this privacy policy. If you disagree with any part of this policy, please discontinue use of our services immediately.

Information We Collect

We collect various types of information to provide and improve our financial analysis services. The data we gather helps us deliver accurate business insights and maintain secure service operations.

Data Collection Methods

• Direct submission through our contact forms and service requests
• File uploads for business analysis purposes
• Automatic collection through website cookies and tracking technologies
• Third-party integrations with financial data providers (with your consent)
• Communication records from emails, phone calls, and support interactions

How We Use Your Information

Your data serves specific business purposes related to our financial analysis services. We process information only as necessary to deliver the services you request and maintain our business operations.

• Conducting business activity analysis and generating financial reports
• Providing customer support and responding to service inquiries
• Processing service payments and maintaining billing records
• Improving our analytical algorithms and service quality
• Sending service updates and important account notifications
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and maintaining platform security
• Developing new features based on usage patterns and feedback

We do not sell your personal information to third parties. Marketing communications are sent only with your explicit consent, and you can unsubscribe at any time.

Data Sharing and Disclosure

We share your information only in specific circumstances necessary for service delivery or legal compliance. Our data sharing practices are limited and controlled.

Service Providers

We work with trusted third-party vendors who help deliver our services. These include cloud hosting providers, payment processors, and data analytics tools. All service providers must maintain appropriate data protection standards.

Legal Requirements

We may disclose information when required by Taiwan law, court orders, or regulatory authorities. This includes tax compliance, financial reporting requirements, and legitimate government requests.

Business Transfers

If NeuraConnex undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business assets. You will be notified of any such change in ownership.

We never share your business data with competitors or use your information for purposes unrelated to our services without explicit consent.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and our commitment to privacy, you have several rights regarding your personal information. We provide clear processes for exercising these rights.

Exercising Your Rights

To exercise any of these rights, contact us using the information provided below. We typically respond within 30 days of receiving your request. Some requests may require identity verification to protect your information.

For data deletion requests, note that we may retain certain information as required by Taiwan financial regulations or for legitimate business purposes such as fraud prevention.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security approach combines technical, administrative, and physical safeguards.

• SSL/TLS encryption for all data transmissions
• Regular security audits and penetration testing
• Access controls limiting employee data access to job requirements
• Secure data centers with physical access controls
• Regular backup procedures with encrypted storage
• Incident response procedures for potential security breaches

While we maintain industry-standard security measures, no system is completely immune to security threats. We continuously monitor and update our security practices to address evolving risks.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Retention periods vary based on data type and legal requirements.

• Business analysis data: Retained for 7 years in compliance with Taiwan business record requirements
• Contact information: Maintained while you remain an active client, plus 3 years for reference
• Technical logs: Automatically deleted after 12 months
• Marketing data: Removed immediately upon unsubscribe request
• Financial records: Kept for 10 years as required by Taiwan tax regulations

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required for legal proceedings or regulatory compliance.

International Data Transfers

NeuraConnex operates primarily within Taiwan, but some data processing may occur internationally through our cloud service providers. We ensure appropriate protections for any cross-border data transfers.

When transferring data outside Taiwan, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to maintain your data protection rights.

Our primary data storage remains within Taiwan-based facilities that comply with local data protection requirements.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage analytics. You can control cookie settings through your browser preferences.

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand website usage patterns
• Performance cookies: Improve website loading and functionality

We do not use advertising cookies or share cookie data with advertising networks. Our website analytics help improve service delivery rather than track users across the internet.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email or prominent website notices.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage reviewing this policy regularly to stay informed about our privacy practices.

The effective date at the top of this document indicates when the current version was last updated.